Privacy Policy

Tickle and Delight is committed to protecting and respecting your privacy as a visitors and customer of our website. This policy explains how we collect, store and use personal data about you.  Please read the following carefully. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website.

ABOUT US

This website is owned and operated by Tickle and Delight, a company registered in Australia.

ABN: 13360163430. Our main contact address is PO Box 7652, Bondi Beach, NSW 2026

Unless we say otherwise, we use the terms “Tickle and Delight”, “tickleanddelight.com”, “Tickle & Delight”, “we”, “us” and “our” on this page to refer to Tickle and Delight (including throughout the Website Privacy Policy and Website Terms & Conditions).

If you want to ask us anything (whether about our privacy policy, our products and services, this website, any of our terms and conditions or otherwise), then please contact us at customercare@tickleanddelight.com

OVER 18’S ONLY

We do not and will not knowingly collect information from any person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data. Due to the nature of some of our products, you must be over 18 to use and shop on our website.

THE DATA WE COLLECT

When you make purchases from Tickle and Delight (including purchases made via our catalogue order forms, at a Tickle and Delight party or this Website) we may collect the following personal data about you:

  • your name, age and sex;
  • your billing and delivery postal addresses, phone, and e-mail details;
  • where you have registered with us, your user name and password;
  • where you place an order with us, your payment card details;
  • your communication and shopping preferences;
  • your browsing and online shopping activities;
  • your date of birth

We may also collect some or all of the above personal data about you when you access and browse this Website or any third party microsite (as described below), including when you sign up to receive Tickle and Delight newsletters. We may also collect some or all of this personal data from third parties who have your consent to pass your details to us. We do not sell or pass any of your data to any third parties for marketing purposes.

HOW WE STORE AND USE YOUR DATA

Tickle and Delight (and third party data processors/services acting on our behalf) may collect, store and process your personal data:

  • To make this Website available to you, and to provide you with content which is tailored to your individual tastes;
  • To maintain any registered account that you hold with us
  • With your agreement, to contact you (including by e-mail and SMS) about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes;
  • To provide our goods and services to you and for associate purposes, including verifying your identity;
  • For research, analysis, testing, monitoring, risk management and administrative purposes;
  • For any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

We also process your payment card details in order to complete any purchase that you make through this Website and, in certain instances, disclose your personal data to third party credit reference agencies to perform credit checks against you.

THIRD PARTY SITES – MICROSITES

Tickle and Delight does operate in conjunction with certain trusted third parties to make available certain additional third party products, services and information to you, including:

www.facebook.com/tickleanddelight

www.twitter.com/tickle_delight

www.pinterest.com/tickledelight

Each of these third party products and services can be accessed online through the relevant third party’s “microsite”. A microsite is a website that is owned and operated by Tickle and Delight or a third party but and can be accessed from links on the main Tickle and Delight Website. Alternatively, you can visit a microsite by clicking on the links above. Please note that, although Tickle and Delight’s third party partners display Tickle and Delight branding on their respective microsites, Tickle and Delight does not own or operate any microsite and each microsite is governed by its own terms and conditions and privacy policy. Personal data that you provide or which are collected about you through a microsite will be used by the relevant third party in accordance with that microsite’s terms and conditions and privacy policy. In some cases, third party microsite operators may disclose your personal data to us so that we may use them in accordance with this Privacy Policy.

If you have any questions or concerns about the collection or use of your personal data collected through any microsite, you should contact the relevant third party microsite operator using the contact information specified in their privacy policy.

EMAIL NEWSLETTERS

You can subscribe to our newsletter where you will receive emails about products, offers, competitions, news, parties and much more.

DIRECT MARKETING

If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products.

COOKIES

This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer or other device by this Website and which collect certain personal data about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes.

You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of the Tickle and Delight website.
Tickle and Delight cookies do not store any personal information relating to you or your credit cards.

SECURITY

We use Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal data that you send to us when placing an order through the Website. However, please note that whilst we take appropriate technical and organizational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security.

FALSE EMAILS

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from tickleanddelight.com asking you to do so, please ignore it and do not respond.

YOUR RIGHTS

You have the right to:

  • Ask what personal data that we hold about you at any time
  • Ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge
  • Opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact our customer services department. However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you.

THIRD PARTY SITES

This Website contains links to other websites operated by third parties (including microsites, described above). Please note that this privacy policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their website (including microsites). You should always read the privacy policy of each website you visit carefully.

UPDATES TO THIS POLICY

This policy was last updated in July 2012. Any updates made to this policy will be posted on this page and where appropriate will be notified to you by email

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