Shipping and Returns

DELIVERY INFORMATION

Standard delivery across Australia – $10.99

Standard delivery to New Zealand – $25.00

International Orders – $35.00

 

Orders are sent via Australia Post in unidentified mail bags or boxes. Orders are usually delivered within 7 working days from receipt of Payment. Orders paid by direct deposit will be dispatched once funds have cleared in our bank account.

If no-one is available to accept delivery,  your parcel will be taken to the nearest post office for collection at a later date. Goods can be delivered to Australian PO Boxes. Tickle & Delight is unable to accept responsibility for lost orders if incorrect address details are provided.

International Shipping is via Air Mail and usually arrives within 10-30 working days from dispatch. Tickle & Delight does not accept any responsibility for customs delays, duties or taxes that may apply. Customers are advised to contact their local customs office in regard to any relevant duty that may apply when the order arrives.

DISCREET PACKAGING

We understand that intimacy and privacy is important to our customers, which is why all our products are beautifully wrapped, at no extra cost, before being placed in discreet outer packaging that bears no reference to the contents. You can feel confident your secrets are safe with us. You can also contact Tickle & Delight directly and a member of our Customer Support team will be able to help with your query. We can provide advice, suggestions and answers to any questions you may have.

RETURNS & EXCHANGES

Tickle & Delight are pleased to offer an exchange or refund service. Due to the personal nature of some of our products, we are unable to offer refunds or exchanges on some of our lifestyle and luxury products. We ask that you keep your own underwear on when trying on Lingerie. If you are not completely satisfied with your purchase, please feel free to contact us for a returns code. Product must be returned in its original condition, with all original packaging, tags etc. within 14 days of delivery. We will not accept returns on lingerie that has been worn or soiled. We will not accept returns without an authorised Returns Code.

Exchanges/refunds are made approximately two weeks after receipt of goods to allow for inspection. Refunds will be credited to the original method of payment. Delivery costs cannot be refunded.

If you wish to return/exchange your item, please email our customer care team at customercare@tickleanddelight.com with your name, contact details, invoice number and reason for return.

FAULTY MERCHANDISE

We do our very best to ensure that all products are in excellent working order. If you do receive a product with a manufacturing fault, we are happy to provide an exchange or refund. All goods must be returned in their original condition and packaging, with tags, manuals and instructions still attached. All returned products will be tested and products found to be in good working order will be returned with additional delivery costs.

Exchanges/refunds are made approximately two weeks after receipt of goods to allow for inspection. Refunds will be credited to the original method of payment. Delivery costs cannot be refunded for goods that are deemed to be in good working order.

For all faulty items please email our customer care team at customercare@tickleanddelight.com with your name, contact details, invoice number and brief explanation.

 

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